Contact DIY Floorboards

OUR STORES

VISIT OUR SYDNEY
SHOWROOM

2/40 Cawarra Rd,
Caringbah NSW 2229

Open 8am-4pm Monday – Friday
Saturday by appointment

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Absolutely. Please email us at info@diyfloorboards.com.au with your full name, postal address, and best contact number along with the sample(s) you’re after. Sometimes we may need to charge you but we will do our best to send them free of charge. All sample costs will be reimbursed when you place your flooring order with us later on.

We can help you find an ATFA (Australian Timber Flooring Assoc.)  accredited installer to complete your installation to the highest standard? Just ask our friendly team to put you in touch with our Australia wide network of recommended installers.

Sydney Metro Customers can ask us for an installation quote directly.

In this day and age, we offer the payment methods that you, the customer, are wanting to use! These include:

  • Visa or MasterCard over the phone.
  • Bank Transfer using the Bank Details written on the bottom left-hand corner of the quote.
  • Visa, MasterCard or Amex via online secured Payrix portal here (surcharges apply).

If item is stock in stock, we can arrange your order to be shipped next business day!

Sydney Metro we can deliver Next Business Day! Or arrange a weekday delivery on a day that best suits you. For other regions, please refer below:

  • Central Coast/Newcastle – 1-3 working days
  • Regional NSW – 2-4 working days
  • ACT – 1-3 working days
  • Metro QLD – 1-3 working days
  • Regional QLD – 3-5 working days
  • Metro VIC – 1-3 working days
  • Regional VIC – 3-5 working days
  • SA – 3-5 working days
  • NT – 4-8 working days
  • WA – 5-10 working days
  • TAS – 5-10 working days

Sometimes damage can occur in transit. If your delivery is damaged, please take several photos of the damage(s) and email them to us at info@diyfloorboards.com.au along with a short description of what you can see. We will then either send out replacement boxes or trims to you ASAP as required, and/or give you the advice to work around it to avoid any delays. Often damaged boards can but cut and used as starter boards saving the majority of the plank for use.

We get it, things happen. Sometimes things need to be returned back. Please follow these simple steps/processes and we’ll be all good!

  • The pack(s) of flooring need to be returned back to our supplier of origin. Couriers can be arranged for a charge.
  • The pack(s) of flooring need to be unopened and in good condition so  can be re-supplied to another customer. This is up to the manufacturers discretion.
  • The pack(s) of flooring must not be opened and/or damaged
    • To be specific, the floors inside the pack(s) must not be damaged by either impact, scratch or moisture
  • The floors must be returned back within 14 days of shipping.
  • There’s a 25% re-stocking fee charged for all boxes returned and we don’t accept returns on accessories like trims or adhesives.

Solid hardwood flooring is the ‘real deal,’ it dates back as early as the 1600s of the Baroque Era! It typically varies in thickness between 12mm to 21mm and as the name suggests, the planks are ‘solid’ all the way through.

They’re kiln-dried, precision-milled and end-matched with T&G joint systems. The ones we sell are raw (unfinished) and will need to be glued, top or secret nailed, sanded and polished post-installation.

Engineered boards on the other hand consist of a thin layer of timber veneer, varying in thickness between 0.6mm to 6mm. The rest of the plank is comprised of either cross-plywood or hevea hardwood (rubberwood) construction base.

These boards almost always come pre-finished and will either need to be floated using underlay or direct stuck using adhesive with the possibility of being secret nailed as well depending on the joint profile.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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    We offer a BEST PRICE GUARANTEE that will beat any quote from a competitor for the same product – just supply the written quote and we’ll beat it.